Refund and Returns Policy

Refund & Return Policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.

Returns & Eligibility

• You can return an item within 7 days of receiving it.
• The item must be unused, in its original condition, and in the original packaging.
• A receipt or proof of purchase is required for all returns.

Refund Process

1. Once we receive and inspect your returned item, we will notify you via email.
2. If approved, the refund will be processed and credited to your original payment method within a few days.

Delayed or Missing Refunds

If you haven’t received your refund yet:
• Check your bank account first.
• Contact your credit card company—it may take some time for the refund to be processed.
• Reach out to your bank, as processing times can vary.
• If you have done all of the above and still haven’t received your refund, please email us at support@stitchpartner.com.

Non-Refundable Items

• Sale items are not eligible for refunds.
• We only offer exchanges for defective or damaged products. To request an exchange, email us at support@stitchpartner.com and send the item to:
Stitch Partner - Raj Sales
Shop No. 2, Near PNB Bhumi Complex
City Post Office Road, Itwari, Nagpur 440002
Mobile No.: +91-7447449590

Gift Returns

• If the item was marked as a gift and sent directly to you, you will receive a gift credit after we receive the return.
• If the item was not marked as a gift, the refund will be sent to the original buyer.

Return Shipping

• Send returns to:
Stitch Partner - Raj Sales
Shop No. 2, Near PNB Bhumi Complex
City Post Office Road, Itwari, Nagpur 440002
Mobile No.: +91-7447449590
• Customers are responsible for return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted.
• For returns valued at ₹2,000 or more (within India) or $50 or more (outside India), we recommend using a trackable shipping service or purchasing shipping insurance. We are not responsible for lost returns.

If you have any questions, feel free to contact us. We’re happy to assist you!